brianza assicurazioni

Complaints

COMPLAINTS POLICY

For the purposes of this policy, a ‘complaint’ is understood to be a statement of dissatisfaction in writing to the Intermediary and/or the Insurance Company relating to an insurance contract or service originating from actual users of the service who are entitled to assert the right to have the complaint handled (e.g. Policyholder, Insured, Beneficiary, Claimant). 
  
Requests for information or clarification on products, services, claims, etc., as well as requests for compensation for damages or contract performance are not considered complaints. In fact, for such requests it is necessary to contact the Intermediary without initiating any complaints procedure. 
 The customer, without prejudice to the possibility of appealing to the Judicial Authority, may forward a written complaint to the Intermediary and/or the Insurance Company to the address indicated at the end of this document. If the Customer is not satisfied with the outcome of the complaint, or if the Intermediary and/or the Insurance Company fails to reply within the legal deadline of 45 days, he/she may contact IVASS, Servizio Vigilanza Intermediari, Via del Quirinale n. 21 – 00187 Roma, attaching the Documentation relating to the complaint handled by the Intermediary and/or the Insurance Company. For matters pertaining to financial insurance products under classes III and V (excluding supplementary pension schemes), the Client may refer to CONSOB, Via G.B. Martini n. 3 – 00198 Rome; finally, for matters pertaining to supplementary pension schemes, the Client may refer to COVIP, Via in Arcione n. 71 – 00187 Rome; in both cases, the Client must attach the Documentation relating to the complaint handled by the Insurance Company.
 

CONTACT DETAILS/REFERRALS

CLAIMS OFFICE – BRIANZA ASSICURAZIONI S.R.L.

 

COMPANY COMPLAINTS OFFICES:

The customer has the option, without prejudice to the possibility of appealing to the Judicial Authority, to submit a complaint in writing to Brianza Assicurazioni Srl or directly to the relevant company at the following links:

  • UCA SPA                                               https://www.UCASPA.COM sez Claims

 

Since 2004 we have been the insurance agency in Milan and Monza and Brianza specialized in the protection of families and businesses. Thanks to our team of highly competent and constantly updated consultants, we offer customized and reliable solutions.

Brianza Assicurazioni is an AXA, Allianz, Arag and Uca agency.

The intermediary is subject to the supervision of

IVASS – Institute for insurance supervision

Brianza Assicurazioni Srl

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